{"id":4874,"date":"2026-01-28T11:00:00","date_gmt":"2026-01-28T14:00:00","guid":{"rendered":"https:\/\/www.quintoandar.com.br\/en\/?p=4874"},"modified":"2026-01-27T19:05:57","modified_gmt":"2026-01-27T22:05:57","slug":"customer-experience-is-a-priority-for-the-entire-company-says-quintoandars-cx-director","status":"publish","type":"post","link":"https:\/\/www.quintoandar.com.br\/newsroom\/en\/customer-experience-is-a-priority-for-the-entire-company-says-quintoandars-cx-director\/","title":{"rendered":"&#8216;Customer experience is a priority for the entire company,&#8217; says QuintoAndar&#8217;s CX director"},"content":{"rendered":"\n<p>In the third episode of \u201c\u00d4 de casa!\u201d, Felipe Abreu, CX director at QuintoAndar, emphasizes that the more than 20% increase in customer satisfaction over the past year is the result of a strategic shift, prioritizing the customer journey across all areas of the company. He explains how the company reduced friction by deeply analyzing critical processes and how empowering teams was fundamental to these results. Abreu also reveals that the goal is to evolve even further, with active listening and consistency in problem-solving.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"&#039;A experi\u00eancia do cliente \u00e9 uma prioridade de toda a companhia&#039;, afirma diretor de CX do QuintoAndar\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/wxiR_iDL4Yg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Felipe Abreu talks exclusively about how the company has improved its customer service and the impact of these actions.<\/p>\n","protected":false},"author":2,"featured_media":4875,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&#039;Customer experience is a priority for the entire company,&#039; 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