{"id":4866,"date":"2026-01-28T11:00:00","date_gmt":"2026-01-28T14:00:00","guid":{"rendered":"https:\/\/www.quintoandar.com.br\/es\/?p=4866"},"modified":"2026-01-27T19:08:36","modified_gmt":"2026-01-27T22:08:36","slug":"la-experiencia-del-cliente-es-una-prioridad-para-toda-la-compania-afirma-el-director-de-cx-de-quintoandar","status":"publish","type":"post","link":"https:\/\/www.quintoandar.com.br\/newsroom\/es\/la-experiencia-del-cliente-es-una-prioridad-para-toda-la-compania-afirma-el-director-de-cx-de-quintoandar\/","title":{"rendered":"&#8216;La experiencia del cliente es una prioridad para toda la compa\u00f1\u00eda&#8217;, afirma el director de CX de QuintoAndar"},"content":{"rendered":"\n<p>En el tercer episodio de \u00ab\u00a1\u00d4 de casa!\u00bb, Felipe Abreu, director de Experiencia del Cliente (CX) de QuintoAndar, destaca que el aumento de m\u00e1s del 20 % en la satisfacci\u00f3n del cliente durante el \u00faltimo a\u00f1o es resultado de un cambio estrat\u00e9gico que prioriza la experiencia del cliente en todas las \u00e1reas de la empresa. Explica c\u00f3mo la empresa redujo la fricci\u00f3n mediante un an\u00e1lisis profundo de los procesos cr\u00edticos y c\u00f3mo el empoderamiento de los equipos fue fundamental para estos resultados. Abreu tambi\u00e9n revela que el objetivo es evolucionar a\u00fan m\u00e1s, con escucha activa y constancia en la resoluci\u00f3n de problemas.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"&#039;A experi\u00eancia do cliente \u00e9 uma prioridade de toda a companhia&#039;, afirma diretor de CX do QuintoAndar\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/wxiR_iDL4Yg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Felipe Abreu habla en exclusiva sobre c\u00f3mo la compa\u00f1\u00eda ha mejorado su servicio al cliente y el impacto de estas acciones.<\/p>\n","protected":false},"author":2,"featured_media":4867,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-institucional-y-negocios"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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