QuintoAndar, the largest housing platform in Latin America, announces the launch of “Guaranteed Condo Payments,” a feature designed to provide even more protection and peace of mind to property owners at no additional cost. Once the owner enrolls in the new benefit, QuintoAndar monitors condominium payments so the owner no longer needs to track them personally. If the tenant delays payment, the company pays the bill and handles any collection procedures, avoiding unpleasant surprises and protecting the landlord’s financial health.

The new feature addresses a recurring yet often overlooked issue in the rental journey. Although the market widely adopts the practice of assigning condominium payments to tenants, the bill remains linked to the property owner’s tax ID number. In practice, this means delays or non-payments may go unnoticed for weeks or even months, potentially leading to negative credit records with credit protection agencies.

According to QuintoAndar data, condominium payment issues were among the most frequent topics in owner support, with approximately 18,000 monthly requests involving questions, delays, or reimbursement requests. Defaults were typically only reported after an average accumulation of 1.7 overdue bills, indicating that the issue is often identified too late, when corrective action is already required.

Guaranteed Condo Payments: How does it work in practice?

The solution operates in an integrated way with the platform’s financial system and uses bill tracking via DDA (Authorized Direct Debit), allowing the company to identify and monitor condominium charges.

For the tool to function, users must accept the DDA Terms in the app under the owner menu and activate Guaranteed Condo Payments. Once activated, QuintoAndar automatically monitors the bills and, if payment is not completed by the fourth day after the due date, pays the bill and handles collection with the tenant.

The service also expands visibility into payment status. Through the app, owners can track the status of bills, knowing whether payments are up to date or whether QuintoAndar has intervened.

Unprecedented protection for property owners

The solution follows the same logic as Guaranteed Rent Payments, one of QuintoAndar’s main benefits for property owners, through which the company guarantees rental payments even if tenants delay or default, while also assuming responsibility for collection procedures.

Extending this technology and operation represents a new layer of protection for owners, creating a unique package of benefits in the market that not only guarantees continuity of rental income, but also covers expenses associated with property management and maintenance.

Currently, the platform manages more than 335,000 active rental contracts and closes an average of 15,000 new contracts per month. The service is already available in all cities where QuintoAndar operates across Brazil. Property owners must ensure that their contracts are active and that the same condominium payment ownership is linked to the platform.